FAQs
What materials are used in Solaris Jewellery? Our jewelry is crafted from high-quality stainless steel, designed to be durable, stylish, and tarnish-resistant.
Do you offer free shipping? Yes, we offer free shipping across Pakistan. For international orders, shipping rates will be calculated at checkout.
How long does delivery take? Delivery within Pakistan typically takes 3-5 business days. International delivery times vary depending on the destination but generally take 7-14 business days.
Can I track my order? Yes, once your order is shipped, we will provide a tracking number so you can monitor your shipment.
What is your return policy? We offer a 14-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange, provided the items are unused and in their original packaging.
Do you ship internationally? Yes, we deliver worldwide. Please note that international shipping fees and any customs duties or taxes are the buyer’s responsibility.
What payment methods do you accept? We accept major credit/debit cards, as well as other secure payment methods available at checkout.
Is your jewelry hypoallergenic? Yes, our stainless steel jewelry is hypoallergenic and safe for most skin types, reducing the risk of irritation.
Can I modify or cancel my order after placing it? If you need to modify or cancel your order, please contact us within 24 hours. Once an order is processed, we may not be able to make changes.
Do you offer gift packaging? Yes, we offer complimentary gift packaging. You can request it at checkout if you’re buying a gift for someone special.
How should I care for my Solaris Jewellery? To keep your jewelry looking its best, avoid contact with harsh chemicals, and clean it with a soft cloth after wear.
What if the item I want is out of stock? If an item is out of stock, you can sign up for email notifications, and we’ll notify you as soon as it’s available again.
Do you offer discounts or promotions? Yes, we offer seasonal promotions and discounts. Follow us on Instagram at @solariis.pk or sign up for our newsletter to stay updated.
What if my item arrives damaged? In the unlikely event that your item arrives damaged, please contact us within 48 hours of receiving it with photos of the damage. We will arrange for a replacement or refund.
How can I contact customer service? You can reach us via email at support@solarisjewellery.com or by phone at +92 (XXX) XXX-XXXX for any questions or concerns.